Prairie Geomatics Ltd is an on-line
GPS and accessories business which was founded in 1995 by Art Dalton. Initially
the focus was on the emerging field
of "precision farming" but we soon came to realize that we were rather
ahead of our time and what most of our customers really wanted was one of those
really cool handheld GPS units... so this has been our focus for the last 10
years. Our customers tend to be "outdoor professionals" (forestry
technicians, environmental consultants, natural resources officers, etc) as
well as individuals, government departments and enforcement agencies. Repeat
customers are a large part of our business, which tells us we must be doing
something right! We're not perfect, but if we mess up in some way, we'll put
things right. You are not emailing or talking to a call center - if we say
we have something in stock it's because we walked over to the shelf and we
have it in our hand!
at Prairie Geomatics Ltd.
- Our office uses Geothermal
heating and cooling.
- We deliver our parcels
to Canada Post and couriers with a 2009 VW Jetta Wagon (Green Car Magazine's Green Car of the Year award winner!)
- Our packing material
is recycled (foam chips are donated to us from a local import business)
- 50% of staff normally
walk to work.
- Our website uses a secure connection to protect your credit card information
- Your credit card is not automatically charged when you place an order - this takes place only after your order is reviewed by one of our staff
- Customer Returns
- All of our products are covered by a one year manufacturers warranty, so if
there is anything wrong with anything you buy from us, you are covered. We will
accept product returns within 14 days provided that the item is in new condition
and includes all packaging material. Returns are subject to a 10% restocking
fee. You must call to get permission to return or exchange an item. We actually
get very few returns, because we are careful about what we sell and make every
effort to ensure that the customer has correct information about the product
prior to making the purchase. The customer is responsible for all shipping costs
for any returned item. Call 1-888-444-0302.
- Software Returns
- We are not able to accept returns on opened software. If you open the package
you agree to the license conditions which always stipulate that there are no
returns allowed. The only exceptions are in cases where there is a problem with
damaged or unreadable media (unreadable CD-ROM, for example). Unlock Certificates that have been opened cannot be returned.
- Defective Returns
- Any items that have been deemed defective may be returned within 30 days for
the same item only. You are responsible for shipping costs to us, but we will
cover the shipping costs back.
Call 1-888-444-0302 before returning any items.
- Privacy Information
- The information you submit to us remains confidential. By
clicking submit you are confirming that we may use your personal information
for order processing purposes. We will not share your address or email
information with anyone else, except of course the shipper.
- Shipping Information
If you have any other concerns
please call 1-888-444-0302 and we will be happy to answer any questions you
- For orders with *FREE Shipping*: only applicable to Canadian addresses and not available in some very remote areas.
- Normal orders with shipping fees are $10 within Manitoba and Saskatchewan, $12 for NW Ontario and $16 for the rest of Canada. We reserve the right
to adjust the shipping costs of any order. We normally use Canada Post
Shipping normally takes 1-3 days depending on location.
We are not responsible for delayed mail. Canada Post will attempt parcel delivery,
but if no one is home, they will leave a card advising which local postal
outlet you can pick up the item. We will email an order confirmation and
Canada Post tracking number (if you have given us your email on
the online form). By special request, we can also ship Purolator
Courier or Bus, but you will have to phone us to make these arrangements